Career at Brac Healthcare
Associate Officer, Customer Care (BRAC Healthcare Ltd.)
Responsibilities & Context
- Ensure effective and smooth co-ordination between the consultant and the outpatient;
- Greet all guests with appropriate manners & courtesy and arrange pre-consultation requirements as necessary;
- Guide the patients regarding investigation, medication & follow-up visit;
- Update respective consultant(s) regarding patient`s attendance and status as & when required;
- Be updated with the latest information on different facilities and tariffs;
- Provide personalized services for high-value, VIP, vulnerable patients;
- Provide information to customer queries;
- Taking customers’ feedback and suggestions to improve quality of service and report to the Center Manager / Management;
- Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme`s goals on safeguarding implementation. Act as a key source of support,guidance and expertise on safeguarding for establishing a safe working environment;
- Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action;
- Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.
Skills & Expertise
Suggested by
Compensation & Other Benefits
Health and Life Insurance, Festival Bonuses, Contributory Provident Fund, Gratuity and others
Workplace
Work at office
Employment Status
Full Time
Job Location
Noakhali (Noakhali Sadar)